Thursday Gadgets - SmartTouch by Incentient Reinvents the Hospitality Experience...At Your Fingertips

at your fingertips…

SmartTouch^sm by Incentient, LLC

Reinvents the Hospitality Experience

Your morning coffee, fresh towels, an exciting afternoon excursion and tonight’s restaurant reservation…all at the touch of a button. Luxury meets technology with the SmartTouch^sm system, created by Incentient, LLC and redefining the getaway experience. Forget Room Service calls or trips to the Concierge Desk, the SmartTouch^sm easy-to-use glass touch-screen panel allows guests to control their hospitality experience from within the privacy of their guestrooms. Imagined by Incentient, LLC Co-Founders Patrick Martucci and Jennifer Martucci as a result of dissatisfaction and frustration from past personal hospitality experience, SmartTouch^sm empowers guests with the technology to have more information, privacy, and control; simultaneously, management has access to more data, achieves better communication with customers, and delivers an improved guest experience. Currently, the SmartTouch^sm system can be found at Auberge Resorts, Wigwam Resort (Litchfield Park, AZ) and Hotel Nikko (San Francisco, CA).

How It Works…The SmartTouch^sm system creates an efficient means of communication between hotels/resorts and guests through a fully customizable software that is paired with easy-to-understand touch-screen panels. All pertinent services– including Room Service, Concierge, Valet, Spa Services Housekeeping and Bellman – are available to for each guest to browse, consider and order. For guests, what results is an improved hospitality experience where they enjoy privacy, control, and convenience.

What It Looks Like…The software is configured to each individual property and amenity offerings; accordingly its design is an extension of the client’s brand, featuring complementary colors, imagery of the property and logos. Fitting to the time of day, the SmartTouch^sm system constantly displays the time and adjusts the display imagery accordingly—for instance, if a guest is browsing the Room Service menu for breakfast, the panel is sure to tempt you with images of early morning treats, such as coffee and pastries. In addition, SmartTouch^sm adjusts to fit the language preferences of any guest.

What It Does…With total control over their hospitality experience, guests have a range of personalized service options that were once not possible— from ordering in-room breakfast the night before with guaranteed accuracy and an exact time for desired delivery, to the freedom of scheduling restaurant or nightlife reservations without the dreaded risk of being put on hold by the Concierge, the SmartTouch^sm system ensures the ultimate luxury experience.

For the Property…Proven to increase revenue for all of Incentient, LLC clients, SmartTouch^sm increases communication with guests, which helps to create opportunities to advertise and up-sell the property’s unique services and offerings, increasing RevPAR. Optimizing employee efficiency, SmartTouch^sm enhancing the guest experience while assisting to better facilitate the luxury and special services already offered by the property without jeopardizing that personal touch. Functioning independently of pre-existing property management software, SmartTouch^sm can integrate with all hospitality software and installation is seamless without any required construction or wiring; no capital investment is required, as Incentient owns, installs, and services all touch-screen units. An efficient and robust CMS interface also allows clients to eliminate printing and production costs for menus and special sheets. Once installed by Incentient, LLC, the property’s management team is able to personally alter the offerings of the restaurant via an easy-to-navigate private log-in site, as needed.

About Incentient, LLC: Incentient, LLC provides services for hospitality venues including restaurants, sport and entertainment arenas and wine cellars. By creating and maintaining creative hardware and software solutions, Incentient exclusively unites clients to their customers by adding value to the supply chain experience. The Arena SmartTouch^sm system is a perfect, integrated solution for arenas looking to give guests more control and convenience at their seats. When it comes to ordering food, drinks, souvenirs, and purchasing other event tickets, all pertinent services are at the guests' fingertips while they are enjoying the event. In addition to SmartTouch^sm, Incentient has developed the SmartCellar^sm system, a unique approach to the traditional wine list. The perfect addition for any restaurant, patrons can browse, via the easy-to-understand touch-pad links, for wines by name, region, varietal and price; guests can even view an up-close image of the wine bottle’s label. The sommelier can use SmartCellar^sm as a tool to educate guest, or guests can order directly from the lightweight handheld device. In tandem with the restaurant’s desires, guests may also have the option to order food via SmartCellar^sm, view promotions and/or consider suggested wine pairings according to the dishes ordered. Incentient exclusively unites the clients to their customers by adding value to the supply chain experience. This program is being marketed worldwide and is currently installed in the United States, Canada, Europe, Asia and the United Arab Emirates. For more information, please visit www.incentient.com.

ShesDaily.com

Disclosure: the above publication is for entertainment purposes only and it is courtesy of PR

SmartCellar by Incentient, LLC Brings the Wine List to Life!

Raise Your Glass!

SmartCellar^sm by Incentient, LLC

brings the wine list to life

From seasoned connoisseurs to less-in-the-know patrons in search of a fine wine to pair with their dish, making a selection from the lengthy, leather-bound traditional wine list may often prove to be a daunting task for restaurant patrons. Enter SmartCellar^sm, a unique approach to displaying a wine list, which has attracted the likes of such Celebrity Chefs and Restaurateurs as Todd English (Olives in New York City), Wolfgang Puck (Cut in Las Vegas, NV), Gordon Ramsey (Claridge’s in London), Joel Robuchon (Four Seasons in New York City), Chef Jose Andres (Cosmopolitan in Las Vegas, NV), just to name a few. Tony May’s SD26 in New York City was the first to employ the exciting software; most recently, SmartCellar^sm began working with 360 Restaurant at The CN Tower in Toronto, Ontario.

· How it works…Patrons can browse, via the device’s easy-to-understand touch-pad links, for wines by name, region, varietal and price; guests can even view an up-close image of the wine bottle’s label. The sommelier can use SmartCellar^sm as a tool to educate guest, or guests can order directly from the lightweight handheld device. In tandem with the restaurant’s desires, guests may also have the option to order food via SmartCellar^sm, view promotions and/or consider suggested wine pairings according to the dishes ordered.

· What it looks like…Rather than the traditional printed list, SmartCellar^sm is a fully customizable software for the Apple iPad® that displays the complete wine and cocktail menus, featuring up-to-date detailed descriptions, backgrounds and ratings of the labels offered by the restaurant. The software is configured to each individual restaurant; accordingly its design is an extension of the client’s brand, featuring complementary colors, imagery and logos.

· For the restaurant…As SmartCellar^sm functions completely independently of any pre-existing software, SmartCellar^sm can integrate with all restaurant software and installation is seamless without any required construction or wiring. In addition to being a chic, tech savvy addition to the restaurant experience, SmartCellar^sm provides valuable data to its clientele— reporting functions give detailed feedback to management to monitor what is selling and what wine guests are ordering most. An efficient and robust CMS interface also allows clients to eliminate printing and production costs for menus and special sheets. Once installed by Incentient, LLC, the restaurant’s management team is able to personally alter the offerings of the restaurant via an easy-to-navigate private log-in site, as needed.

Disclosure: the above publication is for entertainment purposes only and it is courtesy of PR.

About Incentient, LLC: Incentient, LLC provides services for hospitality venues including restaurants, sport and entertainment arenas and wine cellars. By creating and maintaining creative hardware and software solutions, Incentient exclusively unites clients to their customers by adding value to the supply chain experience. In addition to SmartCellar^sm, Incentient has developed the SmartTouch^sm system - a glass touch-screen panel, utilizing proprietary software that encourages guests to control their hospitality experience from within the security of their rooms (this includes, though is not limited to: Room Service, Valet, Concierge, Housekeeping, Bellman, Restaurants, and Spa). This patent-pending operating environment is currently being marketed throughout the United States. Incentient exclusively unites the clients to their customers by adding value to the supply chain experience. This program is being marketed worldwide and is currently installed in the United States, Canada, Europe, Asia and the United Arab Emirates. For more information on Incentient, please visit www.incentient.com.

ShesDaily.com

Disclosure: the above publication is for entertainment purposes only and it is courtesy of PR