at your fingertips…
SmartTouchsm by Incentient, LLC
Reinvents the Hospitality Experience
Your morning coffee, fresh towels, an exciting afternoon excursion and tonight’s restaurant reservation…all at the touch of a button. Luxury meets technology with the SmartTouchsm system, created by Incentient, LLC and redefining the getaway experience. Forget Room Service calls or trips to the Concierge Desk, the SmartTouchsm easy-to-use glass touch-screen panel allows guests to control their hospitality experience from within the privacy of their guestrooms. Imagined by Incentient, LLC Co-Founders Patrick Martucci and Jennifer Martucci as a result of dissatisfaction and frustration from past personal hospitality experience, SmartTouchsm empowers guests with the technology to have more information, privacy, and control; simultaneously, management has access to more data, achieves better communication with customers, and delivers an improved guest experience. Currently, the SmartTouchsm system can be found at Auberge Resorts, Wigwam Resort (Litchfield Park, AZ) and Hotel Nikko (San Francisco, CA).
How It Works…The SmartTouchsm system creates an efficient means of communication between hotels/resorts and guests through a fully customizable software that is paired with easy-to-understand touch-screen panels. All pertinent services– including Room Service, Concierge, Valet, Spa Services Housekeeping and Bellman – are available to for each guest to browse, consider and order. For guests, what results is an improved hospitality experience where they enjoy privacy, control, and convenience.
What It Looks Like…The software is configured to each individual property and amenity offerings; accordingly its design is an extension of the client’s brand, featuring complementary colors, imagery of the property and logos. Fitting to the time of day, the SmartTouchsm system constantly displays the time and adjusts the display imagery accordingly—for instance, if a guest is browsing the Room Service menu for breakfast, the panel is sure to tempt you with images of early morning treats, such as coffee and pastries. In addition, SmartTouchsm adjusts to fit the language preferences of any guest.
What It Does…With total control over their hospitality experience, guests have a range of personalized service options that were once not possible— from ordering in-room breakfast the night before with guaranteed accuracy and an exact time for desired delivery, to the freedom of scheduling restaurant or nightlife reservations without the dreaded risk of being put on hold by the Concierge, the SmartTouchsm system ensures the ultimate luxury experience.
For the Property…Proven to increase revenue for all of Incentient, LLC clients, SmartTouchsm increases communication with guests, which helps to create opportunities to advertise and up-sell the property’s unique services and offerings, increasing RevPAR. Optimizing employee efficiency, SmartTouchsm enhancing the guest experience while assisting to better facilitate the luxury and special services already offered by the property without jeopardizing that personal touch. Functioning independently of pre-existing property management software, SmartTouchsm can integrate with all hospitality software and installation is seamless without any required construction or wiring; no capital investment is required, as Incentient owns, installs, and services all touch-screen units. An efficient and robust CMS interface also allows clients to eliminate printing and production costs for menus and special sheets. Once installed by Incentient, LLC, the property’s management team is able to personally alter the offerings of the restaurant via an easy-to-navigate private log-in site, as needed.
About Incentient, LLC: Incentient, LLC provides services for hospitality venues including restaurants, sport and entertainment arenas and wine cellars. By creating and maintaining creative hardware and software solutions, Incentient exclusively unites clients to their customers by adding value to the supply chain experience. The Arena SmartTouchsm system is a perfect, integrated solution for arenas looking to give guests more control and convenience at their seats. When it comes to ordering food, drinks, souvenirs, and purchasing other event tickets, all pertinent services are at the guests' fingertips while they are enjoying the event. In addition to SmartTouchsm, Incentient has developed the SmartCellarsm system, a unique approach to the traditional wine list. The perfect addition for any restaurant, patrons can browse, via the easy-to-understand touch-pad links, for wines by name, region, varietal and price; guests can even view an up-close image of the wine bottle’s label. The sommelier can use SmartCellarsm as a tool to educate guest, or guests can order directly from the lightweight handheld device. In tandem with the restaurant’s desires, guests may also have the option to order food via SmartCellarsm, view promotions and/or consider suggested wine pairings according to the dishes ordered. Incentient exclusively unites the clients to their customers by adding value to the supply chain experience. This program is being marketed worldwide and is currently installed in the United States, Canada, Europe, Asia and the United Arab Emirates. For more information, please visit www.incentient.com.
ShesDaily.com
Disclosure: the above publication is for entertainment purposes only and it is courtesy of PR
